Installation & operation training
English manuals, instructional videos and remote installation and operation training help your team get started. Confirm the materials and training arrangements for your equipment with our team.
INSTALLATION · TRAINING · TECHNICAL ASSISTANCE
After-Sales & Technical Support
Get help preparing for installation, learning your equipment and requesting technical assistance or spare parts.
Support for your equipment
Technical assistance
Contact our team online with your machine details and a clear description of the issue. Photographs, videos and controller messages help us review your request.
Spare parts & consumables
Send the machine model, serial number and photographs of the part and its label. Confirm compatibility, availability, quotation and shipping arrangements before ordering.
Before your equipment arrives
Ask for the preparation requirements for your exact machine and confirmed configuration before arranging the installation area.
See Our Factory & Delivery Records →- Confirm the machine dimensions, access route, unloading arrangements and working space.
- Confirm the required electrical supply and equipment-specific cooling, extraction or air requirements with the technical team.
- Prepare the computer, software and accessories listed in your order; check which items you will supply locally.
- Nominate the operators for training and agree a suitable time, language and connection method.
From sample testing to daily operation
1. Review your application
Share the material, dimensions, artwork and required finish. Request a free sample test to help assess the process; sample shipping is agreed separately.
2. Confirm your order & preparation
Agree the equipment, standard and optional accessories, delivery arrangements and service scope in the quotation and order documents.
3. Plan training & ongoing support
Review installation and operating guidance for your model. Keep the machine details and order reference available for later technical or parts requests.
For daily maintenance, follow the manual for your exact equipment. Ask our team about the relevant inspection points, cleaning materials and replacement consumables.
What to include in a support request
Help us understand the machine and the issue
Include the following information in your message. Send photographs or video by email or WhatsApp with the same name and order reference.
Email: info@gzcnc-laser.comWhatsApp: +86 189 8894 6615
- Machine model, serial number and order reference, if available.
- The task being performed, material and relevant software or controller version.
- The exact error message, when the issue started and whether it repeats.
- A full-machine photograph, close-up of the affected area and a short video where useful.
- Any recent changes and the checks you have already completed.
Installation & service questions
Can you help with installation and operator training?
English manuals, videos and remote installation and operation training are available. Contact our team to confirm the arrangements for your model and order.
Can on-site service be arranged?
Discuss the location, equipment and work required with our team. Any on-site visit, availability, schedule and associated costs must be agreed for the project.
Where do I confirm warranty coverage?
Refer to the terms agreed for your equipment in the quotation and order documents. Ask our team to confirm coverage, exclusions, replacement-part arrangements and service costs.
How do I order the correct replacement part?
Send the model, serial number and clear photographs of the existing part and its label. Our team can review compatibility and discuss the quotation and delivery arrangements.
Send your support request
Tell us which machine you use and what help you need. Our team will review your request and contact you by email.
Name, email and message are required. Please send supporting files separately by email or WhatsApp.
info@gzcnc-laser.comWhatsApp: +86 189 8894 6615